Privacy policy
Last Updated: 17 June 2026
This Privacy Policy explains how AWD.TECH collects, uses, stores and protects personal data when you visit our website, place an order, contact us or otherwise interact with our services.
For the purposes of applicable data protection legislation, including Regulation (EU) 2016/679 (General Data Protection Regulation or "GDPR"), the data controller is:
MB Optima Solutio
Company Code: 303348050
J. Savickio g. 4-7
LT-01108 Vilnius
Lithuania
Email: [email protected]
1. PERSONAL DATA WE COLLECT
Depending on how you interact with AWD.TECH, we may collect:
Contact Information
- name;
- company name;
- email address;
- telephone number;
- billing address;
- shipping address.
Order Information
- products ordered;
- order history;
- transaction details;
- delivery information;
- warranty records;
- return records;
- support records.
Technical Information
- IP address;
- browser information;
- device information;
- operating system;
- website usage information;
- cookie identifiers.
Communications
- emails;
- support requests;
- warranty claims;
- return requests;
- technical enquiries.
2. HOW WE USE PERSONAL DATA
We process personal data for purposes including:
- processing orders;
- arranging deliveries;
- processing payments;
- providing customer support;
- administering warranties and technical claims;
- managing returns and refunds;
- fraud prevention;
- account administration;
- legal compliance;
- security monitoring;
- website improvement and analytics.
3. LEGAL BASIS FOR PROCESSING
Depending on the circumstances, AWD.TECH processes personal data on one or more of the following legal bases:
Performance of a Contract
Including:
- order fulfilment;
- payment processing;
- shipping arrangements;
- warranty support;
- customer service.
Compliance with Legal Obligations
Including:
- accounting obligations;
- tax obligations;
- legal reporting requirements;
- fraud prevention obligations where required by law.
Legitimate Interests
Including:
- website security;
- fraud prevention;
- dispute resolution;
- business administration;
- technical diagnostics;
- protection of legal rights;
- service improvement.
Consent
Where required by applicable law, including certain cookies and similar technologies.
Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.
4. PAYMENTS
Payments are processed through third-party payment service providers.
AWD.TECH does not store complete payment card details.
Payment information is processed by the relevant payment provider in accordance with its own privacy policies and security procedures.
5. SHOPIFY
The AWD.TECH website is hosted by Shopify Inc., which provides the e-commerce platform used to operate our online store.
Shopify may process personal data necessary for operation of the website, order management, payment processing, fraud prevention, security and related services.
Additional information regarding Shopify's data handling practices can be found in Shopify's own privacy documentation.
6. SHARING OF PERSONAL DATA
We may share personal data with:
Service Providers
Including:
- Shopify;
- payment processors;
- shipping carriers;
- logistics providers;
- hosting providers;
- technology providers.
Analytics Providers
Including:
- Google Analytics 4 (GA4).
Professional Advisors
Including:
- accountants;
- legal advisors;
- auditors;
where reasonably necessary.
Legal Authorities
Where required by law or reasonably necessary to protect legal rights.
AWD.TECH does not sell personal data.
7. THIRD-PARTY SERVICES
Certain third-party service providers maintain their own privacy policies governing the processing of personal data.
Customers are encouraged to review the privacy policies of relevant providers where appropriate.
AWD.TECH is not responsible for the privacy practices of independent third-party service providers.
8. GOOGLE ANALYTICS
AWD.TECH uses Google Analytics 4 (GA4) to better understand how visitors use the website.
Google Analytics may collect information regarding:
- website usage;
- browser information;
- device information;
- approximate location data;
- interactions with website content.
Google may process such information in accordance with its own privacy policies.
Users may manage analytics-related cookies through the website's cookie consent tools where available.
9. FRAUD PREVENTION AND RISK MANAGEMENT
AWD.TECH may process personal data for purposes including:
- fraud prevention;
- payment verification;
- sanctions compliance;
- dispute resolution;
- enforcement of contractual rights;
- protection of legal interests.
Such processing is generally based on legitimate interests and, where applicable, compliance with legal obligations.
10. INTERNATIONAL DATA TRANSFERS
Certain service providers used by AWD.TECH may process personal data outside the European Economic Area (EEA).
Where personal data is transferred internationally, AWD.TECH seeks to ensure that appropriate safeguards are implemented in accordance with applicable data protection laws.
Such safeguards may include:
- adequacy decisions;
- Standard Contractual Clauses;
- other legally recognised transfer mechanisms.
11. DATA RETENTION
AWD.TECH retains personal data only for as long as reasonably necessary:
- to fulfil contractual obligations;
- to administer warranties and technical claims;
- to comply with legal obligations;
- to resolve disputes;
- to protect legitimate business interests.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
12. SECURITY
AWD.TECH implements reasonable technical and organisational measures and follows generally accepted industry practices designed to protect personal data against:
- unauthorised access;
- disclosure;
- alteration;
- destruction;
- misuse.
No method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.
13. EXTERNAL LINKS
The AWD.TECH website may contain links to third-party websites, services or applications.
AWD.TECH is not responsible for the privacy practices, content or security of third-party websites.
Users are encouraged to review the privacy policies of any third-party websites they visit.
14. MINORS
The AWD.TECH website is not directed to children.
By using the website, you represent that you are legally capable of entering into binding contracts under applicable law.
15. YOUR RIGHTS
Subject to applicable law, individuals may have the right to:
- access personal data;
- correct inaccurate data;
- request deletion of personal data;
- restrict processing;
- object to processing;
- request data portability;
- withdraw consent where processing is based on consent.
Requests may be submitted to [email protected]
16. COMPLAINTS
If you believe your personal data has been processed unlawfully, you may have the right to lodge a complaint with the competent data protection authority.
Where possible, AWD.TECH encourages individuals to contact us first so that we may attempt to resolve the matter.
17. COOKIES
AWD.TECH uses cookies and similar technologies to:
- operate the website;
- improve functionality;
- analyse website usage;
- enhance security.
Certain cookies may be placed automatically where necessary for operation, security or functionality of the website.
Analytics and other non-essential cookies may be subject to consent requirements under applicable law.
Users may manage cookie preferences through the website's cookie consent tools where available.
18. CHANGES TO THIS POLICY
AWD.TECH may update this Privacy Policy from time to time.
The most current version will always be published on the website.
The date shown at the top of this Policy indicates when it was last updated.
19. CONTACT
AWD.TECH
MB Optima Solutio
Company Code: 303348050
J. Savickio g. 4-7
LT-01108 Vilnius
Lithuania
Email: [email protected]
